# Simyo: One Responsive Platform for Maximum Online Self-Service Simyo, the Netherlands’ leading 100% online mobile provider, partnered with Dawn Technology to build a responsive website that gives customers complete control over their services while strengthening online conversion and customer satisfaction. - Entertainment - Media - CMS **Discovery**## The Need for a Scalable and Fully Digital Service Channel Operating in a highly competitive telecommunications market, [Simyo](https://www.simyo.nl) has always focused on delivering its services entirely online. To support this strategy, the company needed a platform that would bring customer service, self-care functionality and sales together in one seamless digital experience, regardless of device, location or time of use. The goal was to create a scalable platform that empowers customers to manage their own accounts while reducing dependency on traditional support channels. **Design & development**## A Responsive Website with Powerful Self-Service Functionality We developed a new responsive website that provides a consistent and intuitive experience across desktop, tablet and mobile devices. The platform was integrated with the PAT CMS, enabling efficient content management and order administration. In addition, we: - Exposed user data through APIs for the Simyo mobile application - Integrated the platform with Simyo’s back-office systems - Expanded the My Simyo self-service environment New functionality included: - Live chat support - Guided Search - Community forums - A content-rich blog - Integration with the Simyo Social Team To ensure long-term stability and performance, Dawn Technology also provides hosting and application management services. The result is a digital ecosystem that supports customers throughout their entire journey, from purchasing a subscription to managing services and receiving support. **Conclusion**## A Platform That Helps Simyo Grow While Giving Customers Complete Control The renewed digital platform significantly strengthens Simyo’s self-service capabilities and supports its position as a user-friendly, value-focused telecommunications provider. Through years of continuous collaboration, the platform has evolved alongside customer expectations and changing market demands. This ongoing optimisation contributes directly to Simyo’s success as one of the most recognised and trusted telecom brands in the Netherlands. By combining self-service, support and commerce in a single digital environment, Simyo gives customers the control they expect while maintaining operational efficiency and scalability. [Back to overview](/en/success-stories) Link copied to clipboard ## View similar success stories Media Entertainment AI ## AI that makes 400,000 videos discoverable again Mediahuis produces large volumes of video news every day. But without rich metadata, reuse remained limited. Together with Mediahuis, Dawn Technology developed Media Miner: an AI solution that, in a production-ready pilot, demonstrates how more than 400,000 videos can be automatically enriched and made instantly discoverable within the existing workflow. .Net CMS ## Vitens opts for future-proof water analysis Vitens supplies clean and safe drinking water to millions of people in the Netherlands every day. To ensure the quality of this water, Dawn Technology, in collaboration with Vitens, developed a future-proof software system that reliably evaluates, verifies, and reports laboratory results, ranging from “target” analyses to advanced “non-target” screening. ### Boost Your Digital Self-Service Experience Looking for a responsive platform that gives customers more control while increasing conversion rates? Our specialists are ready to help you build a future-proof digital experience. ## Curious about our latest updates? Stay up-to-date in the digital landscape with our newsletter. Enrol and get the latest updates in your mail