With Support & Lifecycle Management your app keeps running, no matter what

A new iOS release, new EU regulations, a server outage: all things outside your control that need quick action. We make sure your application keeps working, no matter wha

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Dawn Technology advies geven

Trusted by many clients for 10+ years

When an application is finished, that’s only the beginning. During launch, we’re extra vigilant for a week, ensuring every detail is accurate and continues to function. And in a Service Level Agreement (SLA), we agree on support for the life of the application.
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Hypercare during launch

In the first week after go-live, we provide intensive support to make sure everything is running perfectly.

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Years of experience supporting every client

Good news: our breakdown service rarely receives calls, because all our apps continue to function properly. If something does go wrong, you can count on us.n.

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Always up to date

Support and lifecycle management are essential to keep everything running smoothly. Software needs maintenance, and operating system and browser updates need to be kept up to date. And of course, you want to incorporate user feedback.That’s why we offer corrective maintenance (resolving issues), preventive maintenance (avoiding future issues), and adaptive maintenance (adjusting to changes).

SLA alignment

How long does it take to respond or resolve a problem? We document our support arrangements in a Service Level Agreement.

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Hypercare

In the first week after the application goes live, we provide intensive care.

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Lifecycle management

We continue to do everything necessary to keep the application running perfectly.

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What our colleagues say

''Support for us goes beyond simply solving problems. It’s about truly understanding our customers. This enables us not only to provide fast and appropriate solutions, but also to actively think ahead about future challenges. In this way, we work together to create better services that continue to meet what customers truly need.''

Robin Goede Coördinator Support, Dawn Technology

Frequently asked questions

Here you’ll find answers to frequently asked questions about our services and solutions.

What is included in Support & Lifecycle Management?
We manage, maintain, and support your digital solution throughout its entire lifecycle. From updates and monitoring to bug fixes, we ensure your application keeps running smoothly, no matter what.
What types of support do you offer?
We offer everything from reactive support based on SLAs to proactive management, 24/7 monitoring, and periodic health checks. Our goal is to prevent problems before they occur.
What is your approach to outages or incidents?
We work with clear response times, escalation protocols, and provide post-incident reports including a root cause analysis.
How do you ensure applications stay up-to-date?
We schedule regular updates, maintain dependencies, and proactively warn about outdated components or potential risks.
What does a support agreement look like?
We tailor an SLA together to perfectly match your needs, including agreements on availability, response times, and the type of support. This way, you always know what to expect.