BUKO Infrasupport has grown to become the market leader in temporary traffic management in the Netherlands and aims to expand further across Europe. This scale and complexity called for a fundamentally new system. Dawn Technology developed BOSS: a custom ERP platform that supports the entire operation and is ready for international expansion.
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The partnership between BUKO Infrasupport and Dawn Technology dates back to 2002. In the early years, we developed an administrative system that served as the foundation of the organisation for many years. As BUKO continued to grow, however, the complexity of its operations increased as well. By around 2018, it had become clear that the existing system no longer matched the way the organisation operated.
Every day, BUKO installs, removes and manages hundreds of temporary traffic measures for projects ranging from road construction and maintenance and roadside works to managing traffic at major events such as marathons, festivals and Formula 1 races. Behind every project lies a complex process involving requests, quotations, planning, equipment management, execution and invoicing. Pricing agreements vary by client and project, branches need continuous insight into their available equipment, and timing is critical. If a traffic measure is installed incorrectly or too late, it has an immediate impact on safety and traffic flow.
The existing software lacked the flexibility required to support these processes effectively. Information was fragmented, workflows depended on manual actions, and the organisation encountered limitations whenever processes changed or needed to scale. At the same time, BUKO’s ambition to expand further created new requirements in terms of operational support and scalability.
BUKO was therefore not looking for an off-the-shelf ERP solution, but for a partner that truly understood its operations and could develop software tailored entirely to its way of working.
Together with a multidisciplinary team from BUKO, we first mapped out the entire operation, not just at a high level, but in detail. From the moment a request is received to the installation and inspection of traffic measures and their eventual removal. Based on these processes, we developed BOSS.
Today, BOSS is the central hub of the organisation. The platform supports the entire operational process and connects every department and branch within a single environment. Requests from municipalities, event organisers and infrastructure companies are processed in BOSS and converted into quotations, assignments and schedules. Through work queues and system integrations, the platform then coordinates operational execution, including equipment management and logistical preparation. Procurement, invoicing and revenue reporting are also largely handled within BOSS, with relevant information automatically transferred to various connected financial systems.
Inventory and capacity management are key components of the platform. BOSS provides real-time insight into the equipment available at each branch and flags potential shortages at an early stage. This allows BUKO to anticipate issues more quickly and safeguard project continuity. The system also supports on-site quality controls. Employees can record directly in the platform whether work has been carried out correctly and whether equipment meets the required standards.
BOSS also plays a central role in communication. Through integrations with social platforms and route-planning systems, road users are automatically informed about roadworks and traffic measures in their area. This means the platform not only supports BUKO’s internal operations but also helps improve the information provided to road users.
BOSS was developed as a long-term Scrum project, with the BUKO and Dawn Technology teams working closely together. Since the platform went live in 2020, it has been continuously developed. New features and additional integrations are introduced incrementally, ensuring that the system continues to grow alongside the organisation.
With BOSS, BUKO has a platform that fully reflects the complexity of its organisation. Processes that were previously spread across multiple systems and manual activities have been brought together in one integrated environment. This has resulted in greater visibility, a lower risk of errors and more efficient project delivery.
The digitalisation of these processes has also enabled BUKO to operate largely without paper, providing operational benefits while contributing to its sustainability objectives. At the same time, the platform offers the flexibility to incorporate new processes, regulations and international activities with ease.
BOSS has therefore become much more than an ERP system. It forms the digital foundation for both BUKO’s day-to-day operations and its ambitions for continued growth.
What our clients say
With BOSS, we have created a digital foundation that supports our entire operation. It gives us real-time insight, connects our branches and enables us to grow in a controlled way without losing our grip on execution.
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