AENC Group partnered with Dawn Technology to strengthen its service-oriented vision through digital innovation. The goal was to create a central platform that would better support customers, streamline internal processes and provide access to all IT and AV services and products from a single environment.
AENC Group offers a broad portfolio of IT and audiovisual solutions, ranging from projectors and touchscreens to comprehensive service contracts.
While each business unit serves a different market, all customers expect the same high level of service, reliability and long-term support. To meet these expectations, AENC Group needed a scalable customer platform that could serve all of its companies while remaining flexible enough to accommodate future services and business growth.
The challenge was to create a single digital environment capable of bringing together products, services and support processes in a way that was both intuitive for customers and efficient for internal teams.
We developed the TiC Portal, a digital ecosystem where customers can manage their interactions with AENC Group through a single platform.
The portal enables customers to:
To support these processes, we implemented several key technologies and integrations.
Using Elasticsearch, customers can quickly find products through fast and highly accurate filtering capabilities.
Integrations with ERP systems and ICECAT ensure that all product information remains current, complete and reliable.
Employees can create and publish quotations directly within customer accounts, providing a seamless experience from proposal to purchase.
The platform includes dedicated workflows for incident reporting, service requests and returns management, allowing customers and support teams to communicate directly within a structured environment.
Behind the scenes, the platform handles complex business logic and integrations while presenting users with a clean and intuitive interface focused on simplicity and efficiency.
The TiC Portal has become an essential part of daily operations for both customers and employees.
By centralising products, services and support processes, the platform improves service levels, strengthens alignment between customer demand and internal operations, and provides AENC Group with valuable insights into usage and performance.
The result is a scalable digital foundation that helps AENC Group continue improving its services while delivering a consistently high-quality customer experience.
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